A Study on the Satisfaction of Head Masters/Principals with reference to the Impact of Privatisation on Quality Dimensions of secondary Education

Abstract

The objective of the present study was to investigate the impact of privatisation on quality in secondary education in terms of Headmasters’/Principals’ perception relating to their satisfaction with customer orientation, client education, quality of education, teacher’s participation, innovation, parents' involvement and linkage. A sample of 57 Headmasters/Principals from both private and government secondary schools was selected randomly. Out of which 25 Headmasters/Principals were from private secondary schools and 32 were from government secondary schools. The questionnaire for Headmasters/Principals originally developed by Mukhopadhyay (2001) was adapted by the investigator for the collection of data. The “t” test reveals that i. the Headmasters/Principals of private secondary schools and government secondary schools showed their satisfaction with customer orientation on a similar line; ii. Headmasters/Principals of private secondary schools were significantly better with client education, quality of education, innovation and linkage than the government secondary schools and iii. the Headmasters/Principals of private secondary schools were highly satisfied with the involvement of teachers in schools activities than government secondary schools.